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Recovery Manager

Batu Kawan, Penang - Explore location Business & Consumer Insights & Analytics Full Time

Job description

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job description
  • Leading, developing and managing the Recovery work in the store
  • Work together with the other functions of the store to prevent the occurrence of  unnecessary costs to assets and to give products a second chance while keeping bottom line profits and sustainability in mind.
  • To achieve the goals through continuous development, follow up and support of working methods, processes and tools
  • Drive co-operation across functions and focus on damages, sales error and quality problems thereby preventing costs to occur in the first place.
  • Utilise the right methods for optimising the revenue from products that would otherwise not be possible to sell.
  • Contribute to the IKEA sustainability goals by giving products a second chance, or through sustainable divestment of products where this is not possible.
  • Eager to listen to complaints from customers and use the knowledge of both the product and how the IKEA organisation works, to offer informed solutions that ensure customers leave the store with a positive impression.
  • Actively to create quality awareness in the store – communicate corrective actions, Q-news and other relevant information concerning product quality issues and cost of poor product quality.
  • Provide feedback to all quality reports raised by co-workers and communicate the corrective actions achieved through raising Q-alarms.

  • Good insights of the different functions in the store and how they contribute to the Recovery process and how it at its best way contributes to the bottom line
  • An understanding of the processes related to quality and sustainability
  • Experience in driving a customer focussed culture with a proven record of improving customer satisfaction
  • Experience in working through others to deliver on agreed plans, providing clear direction and following up goals.
  • Ability to think commercially by balancing efficiency, inspiration and profitability plus reflect and find value and ideas in collaborating with others.
  • Good communication skills with ability to influence and create energy and commitment within the organisation and ability to optimize revenue through an entrepreneurial mindset
  • Understanding the impact of product quality on the IKEA Brand

More Information

Please apply by 30/09/2021