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Country Consumer and Customer insight Manager

Burlington, Ontario - Explore location Business & Consumer Insights & Analytics Full Time

Job description

WHO YOU ARE

• You have a passion for home furnishing and creating a better everyday life for the many!
• You know consumer trends and what customers want and need.
• You’re Tech savvy.
• You’re very strategic and know how to deliver a great multichannel customer experience.
• You have a degree in Business, Economics, Marketing or similar field. (If not 5 or more years of retail management experience in customer experience or related field works too!)
• You have experience working on various projects, leading in a complex business environment and implementing mid-term and long-term strategies, plans and goals on a market or country level.
• You are a total people-person and can strike up a conversation easily and build a good rapport with your various stakeholders.
• Your management style can be summed up like this: open door, empowering, strategic and supportive. You believe that leadership is a collective activity where we all have something to learn from each other.
• You can effortlessly juggle multiple competing priorities while keeping a smile on your face

WHAT YOU'LL BE DOING DAY TO DAY

• Create functional budgets, ensure approval, forecasting, follow up, and coordination with the Commercial Manager to secure country goals and functional goals
• Act as a member of the Commercial Management Team and proactively contribute to the IKEA business plan, commercial plan and commercial calendar process
• Lead a cross functional network of analysts and performance leaders from their respective functions, within and outside commercial, to enable the process of building consolidated insights
• Contribute to, and secure effective implementation of global tools and initiatives on the local market
• Support country management group and global projects across C&CI community in their consumer and customer insight needs
• Contribute to key decision-making processes and business planning by providing functional expertise and insights to the country management team
• Measure performance of output in C&CI to maximize efficiency and effectiveness/ensure performance excellence throughout the year
• Lead, coach and develop the Consumer and Customer Insights team, creating an open culture based on IKEA’s values.

TOGETHER AS A TEAM

There’s a big difference between doing things right and doing the right things. In our team we gather insights from big data to make sure IKEA does the right things. We’re a diverse group of people who spend our days digging into consumer behaviour and how people live their lives at home. You could say that we know the trends before they’re actually trends – and we use that knowledge to create a better everyday life for our customers.





JUST SO YOU KNOW

In the IKEA world, this position is officially referred to as: Country Consumer & Customer Insights Manager

Please note: This position requires the submission of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean
you will be ineligible for the position.