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Device and OS Engineer | Digital & Information Technology | IKEA Franchise

Delft, South Holland - Explore location IT & Digital Solutions Full Time

Job description

About you

You have a desire to help your colleagues be more effective with the digital tools they are provided with at work. It’s with strong empathy and understanding of the end-user experience, particularly with topics such as device onboarding and self-service software requests, that you bring value for the business.  

You are curious, have a strong capability to solve problems, and are a real team player who is driven by togetherness, simplicity and user satisfaction. Your constant focus of future developments, doesn’t stop you to to find solutions in the “here and now”.

As a person you are appreciated for your “DevOps mindset”, your strong sense of prioritisation and for your way of building trustful relations with stakeholders, colleagues and users. You create impact and inspiration regardless of function or formal reporting lines.

You will bring solid understanding of managing operating systems (Windows 10 and MacOS for desktop applications, Android and iOS for mobile) device management in an enterprise context, including management tools such as InTune, SCCM, AirWatch and others.  People will turn to you for specialist know-how of software distribution, particularly in relation to modules and remote installation.

Some things, like awareness of BYOD (bring-your-own-device), familiarity of data privacy and identity & Access Management principles and experience in moving from on-premise to cloud/SaaS application, will make this job easier. However, it’s your commitment to the users with energy to champion their needs will make you successful.

The IKEA culture and values are very much a part of our business and day to day work life. For you to thrive and grow with IKEA it’s important for us that you share our values! You can read more regarding our values and life at IKEA on our website or just watch this video:

About the job

As a Device and OS Engineer for Digital Workplace you will strongly contribute to make IKEA a great place to work. You participate and drive activities that enable every co-worker and organisation across the Inter IKEA Group to strengthen their performance and impact. You will be the functional expert for topics related to managed devices and operating systems.      

Day to day, you would do this and more:

  • Bring functional user and incident resolution support 
  • Maintain and develop solution management processes and administrative flows
  • Create and execute training plans and development of learning and communication content 
  • Validate functionality and design for continuous improvement
  • Work cross-functionally with the team to maximise the delivery of value.

About us

Inter IKEA Systems (Core Business Franchise) owns the IKEA Concept and is the worldwide IKEA franchisor. We are specifically responsible for the IKEA strategic framework, ensuring the IKEA Concept is updated, relevant, implemented and followed-up – together with all IKEA trademark users.

How do we do this? By enabling people across the IKEA value chain, and creating unique content to develop the IKEA business. Here are some examples of our different assignments. 

  • We develop solutions that will ensure a unique and successful meeting with IKEA customers.
  • We lead the work around when and how IKEA expands in the world, enabling one common way of working with high impact at a low cost.
  • We create the preconditions to strengthen the IKEA Culture and develop the right competence to meet customer and business needs.

An important part of our success is our unique culture and open working environment. Together, we create a workplace where everyone feels free to be themselves – to experiment, try new ways, and dare to ask, “What if…?” We believe in everyday personal growth and offer the opportunity to develop your career globally.

Read more about us at:

Questions and support? Let’s connect!
If you have any questions about the role, please reach out to Mathieu Ahlstrom, Solution Manager Digital Workplace at IKEA Franchise;

Please also note that we do only handle applications in English and no applications coming in by email.  This is a position for 40 hours per week.

You might have some questions about the recruitment process, and we are more than happy to answer those! Feel free to connect with the People & Culture Leader Frida Eriksson at