IKEA is on a journey to transform from a traditional cash and carry retailer to an omni-channel retailer.Customer Fulfilment (CFF) is the logistic heart of IKEA and plays a fundamental role within Retail in achieving the IKEA goal of transformation accordingly. CFF focusses on contributing to a seamless shopping experience for the many people with great quality across all touchpoints.
The Fulfilment Sourcing function within CFF is taking the accountability and overall responsibility for securing fulfilment. Do you want to be part of fulfilling customers’ dreams? Come and join Customer Fulfilment.
We are looking for an Customer Fulfilment Sourcing Developer in fulltime.
You are passionate about understanding the IKEA business and customer needs to influence improvement of the business with focus on customer satisfaction. You enjoy applying a strategic, tactical and operational approach for analysing business opportunities from customer/market perspective and are inspired by challenging situations. Naturally you share the IKEA vision, values and culture For this role you have an education in Economics, Logistics, Business Administration or relevant working experience. You bring 2-4 years working experience in a sourcing environment and experience in developing business development roadmaps, contract management, negotiations, business analysis and project management. You have knowledge in following areas:
• Sourcing logistic solutions in an omni-channel environment (Last-Mile logistics, warehousing operations and installation/assembly/rental service) • Supply chains in international corporations • Supplier relationship management as well as stakeholder management • Legislation and regulations governing the logistics fulfilment industry in Germany • IKEA business model, the strategic landscape and IKEA ways of working • Market & industry intelligence • Financial competence • Knowledge of relevant IT solution landscapes associated with sourcing and service fulfilment. • Excellent English and German language skills
About this work area
The purpose of the role is to take direct responsibility for securing fulfilment on the market in an end-to-end perspective by enabling the prerequisites for excellent quality in execution:
• Make capacities available for Customer Fulfilment whenever and wherever needed • Secure long-term development and growth • IKEA as a preferred partner • Alternative fuel development
In this position you will be responsible for:
• Securing long term sourcing development and implementation for customer fulfilment capacities. • Leading assigned sourcing activities, projects and initiatives. • Building market intelligence, for the development of sourcing options, for the development of a healthy pool of potential service partners and for long-term supplier relationship development. • Securing seamless cooperation with a customer-centric, collaborative, end-to-end and process-oriented mind-set towards both market and group functions and other relevant stakeholders. • Ensuring that the Customer Fulfilment sustainability agenda is included in all aspect of the business directly connected to and influenced by Strategic Sourcing.
In this role, you will report directly to the Fulfilment Sourcing Manager. If you have specific questions about this job posting, please contact René Horsch at firstname.lastname@example.org. This position will be based at our headquarters in Hofheim-Wallau near Wiesbaden.
We offer you:
• All the opportunities of a globally successful and growing company: We provide a wide variety of career paths for you at IKEA • A company that promotes talent with plenty of support for personal development • A working environment that honours your work-life balance • Fair pay and a full benefits package – full thirteenth salary, holiday pay, company pension and a lot more besides • Co-worker discount and a share in our company’s achievements with a bonus and loyalty programme • A policy of providing preferential treatment to suitable candidates with serious disabilities