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Local IT Specialist

Prague, Hlavní město Praha - Explore location Administration & Support Services Full Time

Job description

Company description

IKEA Purchasing Services (Czech Republic) spol. s r. o. is a purchasing organization which cooperates with furniture and home furnishing manufacturers located in Europe on producing furniture with perfect design and quality for many people, and which ensures distribution into retail stores IKEA worldwide. We are a team of about 150 co-workers of over 20 nationalities.


Job description

As Information Technology Specialist of Purchasing & Logistics Area Central Europe, you will provide professional onsite IT support with a high service level to local co-workers, you will secure the support for a number of Inter IKEA IT systems and ensure the knowledge is kept professionally up-to-date about advances in technology. You will secure organisational deliverables according to established Inter IKEA priorities through the development of a competent and high performing organisation based on the needs of today and tomorrow. You will be the link between central stakeholders and the office in the country.

Your tasks will include:

  • Perform and manage planned activities, such as IT installations, upgrades, local rebuilds and maintenance activities according to agreed goals, defined strategies, budget and overall IT investments.
  • Take necessary decisions and actions to solve issues, as well as prioritise issues according to business needs in close co-operation with the global Single Point of Contact (Helpdesk) in an efficient and professional manner, and know when and how to escalate the issues in the support chain.
  • Perform all daily tasks according to set procedures, rules and guidelines and ensure that they are aligned within the organization.
  • Actively participate in local IT network between other PLA units and secure IT communication locally.
  • Provide technical training for onsite support staff and for new hires, including setting up and introducing technical equipment (e.g. laptops).
  • Perform preventive maintenance and routine monitoring to ensure continuous uptime of the onsite IT infrastructure and IKEA Purchasing Business Applications.
  • Responsible for IT security onsite in close co-operation with risk management and information security.
  • Monitor the development of IT technologies and system trends, and evaluate their possible business benefits.
  • Manage relationships with Inter IKEA IT, vendors, contractors, service providers and other stakeholders regarding support, upgrades, bug reporting, change requests, etc. when needed.
  • At any time, act as an ambassador of Inter IKEA values.
  • Involved in Budgeting process.

Qualification

To be successful in this role you need to have:

  • Ideally 3+ year experience of working within IT, preferably in global organisations.
  • Deep knowledge of software, hardware, IP networks and voice communication.
  • Good knowledge of IT service management, information security and data privacy processes, guidelines.
  • General knowledge of relevant technology standards, trends and innovations.
  • Good knowledge of project management tools and methodology.
  • Experience of managing vendors, service providers.
  • Risk assessment knowledge.
  • Good knowledge of Office 365 tools and environment.
  • Self-reliant and motivated with a proven ability to work as part of a team as well as independently.
  • Service-minded and professional, putting the end users’ needs and Inter IKEA business operations in focus.
  • Verbal and written fluency in English, local language big advantage.

More Information

Sounds interesting? Submit your application as soon as possible however not later than June 18, 2021. Please note that we will be interviewing continuously, which means that we may close the application process earlier than stated if we find the right candidate. Please submit your CV in English, thank you! We are looking forward to hearing from you soon!

For more information or any questions regarding this position and the recruitment process, please contact Lucie Drastilová (lucie.drastilova1@inter.ikea.com).