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Customer Contact Centre Specialist (Leadership Business), IKEA Thailand

Samut Prakan, Samut Prakan - Explore location Customer Relations Full Time

Job description

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job description
  • You will report to Customer Contact Centre Manager and will be responsible to ensure the satisfaction of all customers who contact us directly through the contact centre in all media. You will do this by identifying their needs and offering simple, effective solutions to their enquiries.
  • You will use your in-depth knowledge of the IKEA range (specifically products that fall within Leadership Business Areas in Living Room, Kitchen and Bedroom), services we offer, and how our processes work. You will take responsibility for gathering the specific information from our customers, which will assist our contact centre or the stores to improve our customers’ total shopping experience, and give this feedback to your manager.
  • You will actively seek feedback and give feedback constructively to my colleagues in order to improve the shopping experience of our customers.
  • You will be available to help and support co-workers in your own department and other areas of the contact centre when your manager needs you to do so.
  • You will be expected to initiate development activities to secure customers meet friendly, helpful and knowledgeable co-workers.

  • You have experience gained for working in a customer-facing, service-oriented, fast paced and multichannel retail environment.
  • You share our belief that customer loyalty is key to business success, and are passionate about home furnishings and customer service.
  • You are self-reliant and motivated with a proven ability to work as part of a team as well as independently.
  • You are am passionate about growing business and people together using the experience and skills of our people in the best way.
  • You have strong communication and coordination skills, initiative and willingness to take responsibility, and also ability to create a win-win situation when handling conflict situations.

More Information

Please apply by 31st August 2021