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Senior Software Engineer(CN One Solution)

Shanghai, Shanghai Municipality - Explore location IT & Digital Solutions Full Time

Job description


'- Solid experience in main call center industry products (Genesys, Avaya)
- Familiar and good understanding of SIP, RTP/RTCP protocol
- Experience in enterprise scale call center or voice platform build-up is a plus

• Responsible for developing, running, monitoring and supporting software for the assigned Product or Service using the right toolsets required and applying Ingka Software Security Directives, in order to deliver according to requirements and compliance
• Synchronize software design and architecture by aligning with stakeholders in order to ensure expected outcomes
• Lead and promote good software engineering practices within an agile/iterative development approach in order to improve time to market and fulfill business needs
• Onboard, coach and mentor engineers in order to secure transfer of competence and a high performing team
• Design and educate other engineers in ways of working, encouraging good practices to meet consumer expectations on Product or Service delivery
• Take responsibility for cooperation and alignment with key stakeholders within Ingka and Inter-IKEA Systems with interdependencies towards Group Digital to develop Product/Service design and technical roadmaps
• Lead and coach in change activities in different environments in order to secure functionality and availability
• Identify, continuously explore and evaluate new technologies and benchmark against industry standards, in order to boost innovation and productivity for optimization/modifications to the current design
• Produce all required design specifications and ensure that Products or Services are aligned, by leading team members and working closely together cross-functions to ensure end-to-end business delivery
• Oversee the various Products or Services being developed, within the area, including code-reviews to ensure technical feasibility and that solutions are optimized for speed, scalability and reusability
• Drive the development of different engineering patterns for different types of Products and Services by working across initiatives within Ingka Group
• Proactively manage relevant organizational processes, to drive an intended outcome


Lead the transformation of modernizing the digital landscape by designing, developing and delivering high-quality software and engineering in order to
support consumers across Ingka and Inter-IKEA Systems to be more efficient and reach the many people.

Lead and coach engineers, and promote modern software engineering principles, proper tools and increase of automation to enable the specified business outcomes and create a strong software ecosystem for IKEAs digital products and business.

We’re the ones who make it possible for people to have a smarter life at home and a hassle-free and rewarding shopping experience. Together we work to find new digital solutions for every business need to help make IKEA a great and efficient place to work. We like to think of ourselves as innovative and modern, and we believe that nothing would actually work without us.