The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
About the job
Reporting to the IKEA Business Leader, you are to support sales maximisation in your business area by leveraging on existing IKEA product range and tools.
Understand and clarify client requirements, coordinate and arrange products to fulfil new and existing customer’s orders
Follow through on orders and enquiries through emails and phone calls
Work closely with third party associates and all store departments to secure stocks
Provide advice to clients on products through essential product knowledge
You know the processes and you are responsible for sales documentations and ad hoc assignments.
You have at least 1 year of experience in high volume business or multiple stakeholder coordination
You have strong interest in the home furnishing business and customer service
You take lead in ensuring results are delivered, able to work under pressure and able to prioritise and work in an effective manner
You have fair commercial acumen, excellent interpersonal skills and able to relate to customers’ needs
You are comfortable in developing knowledge and utilising key system tools
Able to converse with Chinese-speaking clients
You are open to work rotating shifts (including weekends and public holidays) to cover the operation's peak periods.