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Project Leader (fixed term contract until 31.12.2022), IKEA Retail, DOMOLINIA, Warsaw/Okęcie

Warsaw, Mazovia - Explore location Business & Consumer Insights & Analytics Full Time

Job description


You see things a little differently. So do we. Leadership at IKEA is simple, clear and humble. We’re not fans of bureaucracy and complicated hierarchy. We invest in your passions and encourage you to grow with them. Come see things a little differently with us.

Who you are:

As a person you are passionate about people, business and continuously driving better performance. You are energized by increasing customer value, driving business growth, contributing to overall success and results through people as well as motivated by leading and developing others.
If you are looking for new challenges and you are ready to create, organize and cooperate to build new ways of working in IKEA’s Customer Support Centre – DOMOLINIA this offer is for you.

• have high organizational skills and experience in project management (min. 1 year),
• have knowledge of sales processes, especially in customer journey area,
• have well-developed strategic, organizational and decision-making skills,
• have experience and knowledge of the digital and omnichannel environment,
• are passionate about providing services and support to managers, co-workers and organization in order to improve business,
• are customer-oriented and have knowledge what is the impact on the customer when acting and propose solutions,
• have good understanding of data science, analytics and their wide-ranging application in business context,
• are experienced in resolving problems, and creating a win-win outcome,
• are fluent in written and spoken Polish and English.


• lead and drive the Customer Service Centre Transformation Agenda,
• set up, follow up and deliver agreed projects,
• actively cooperate with all key stakeholders in country and global organization,
• develop the offer approach in a multi-channel way by applying an end-to-end understanding of the consumer journey across channels,
• co-operate with team members in other and own unit to accomplish common goals,
• be an active player in driving an open and sharing climate,
• be a role model of the IKEA values and contribute to the transformation of IKEA,
• apply understanding of the goals, business priorities to follow through on commitments and achieve results in line with the IKEA vision and values.

The home furnishing market is expected to triple in Poland by 2035 and IKEA is at the forefront of this growth. With strong expansion plans, we are creating opportunities for innovative, forward-thinking individuals who want to develop themselves, people and the business! We grow and we need you!


Due to the fact that this position requires specific competences, please attach any file to your application in which you will present us your experience.

Learn more and apply on


• that you would develop and build your skill with us – together we will create a development path that will suit your needs,
• to ensure the safety of you and your family - we provide medical care, Pension Plan and Accident Insurance,
• to appreciate your achievements,
• to give you the opportunity to choose additional benefits ex. cafeteria programme (including eg. Multisport card) – learn more on