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Customer Experience Manager - 36u

Zaventem, Flanders - Explore location Customer Relations Full Time

Job description


• The IKEA values reflect your own values
• Good communication skills. Fluent in Dutch, French and English.
• Ability to take responsibility and delegate when necessary.
• Leading business through people.
• Ability to find solutions for customers and operational issues.
• Coaching and conflict handling skills.
• You put the customer at the center of everything you do.


You create trust in IKEA among our customers by guaranteeing a positive store experience before, during and after their purchase. You constantly monitor customers’ feedback through the different channels in order to anticipate on potential hindrances, put solutions in place and improve the total shopping experience. You listen to customers and draw on your knowledge to offer solutions and make decisions. You optimise the workflow for shopping tools, childcare and welcome at the store entrance. You motivate, inspire and engage your team to achieve the targets set. You also ensure accurate and SMART staff planning in order to offer high quality of customer service levels.


At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!


If you grow, IKEA grows! Discover together with us the opportunities for your career in an inspiring work environment within an international context. A place where entrepreneurs get the chance to do what they do best. There are a lot op possibilities to grow together!
Next to that, we offer you a competitive salary with extra-legal benefits like an extended insurance package, staff discount, our IKEA staff restaurant with delicious healthy food, eco-vouchers, an IKEA bonus based on the commercial results of our stores, a rewards for your loyalty to IKEA (TACK pension saving program) and much more!